Difference between revisions of "Staff Team"

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Staff Team (view source)

Revision as of 17:12, 8 October 2021

501 bytes removed ,  17:12, 8 October 2021
Removed In-Game method of contacting an admin
(added ticket system to contact methods)
(Removed In-Game method of contacting an admin)
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== Contacting Staff ==
== Contacting Staff ==
=== In-game ===
In order to contact the staff team in-game, players in need of support should press "2" on their keyboard to bring up the phone menu. Select "Admin Request" click "Send message" at the bottom of contacts, and then include details of why they need admin assistance in the text box provided, once complete click on the "Send message" at the bottom of the message. Admins will then receive an in-game message and a popup notification to alert them that someone is in need of assistance.
=== TeamSpeak ===
To contact staff on TeamSpeak players should join the room "Join For Support" and wait patiently for assistance, players who have waited for more than 10 minutes are free to send a private message to staff members that are on the TeamSpeak server requesting assistance. If your case affects the server as a whole, for example a hacker on the server or an unannounced server shutdown and therefore is deemed an emergency it is advisable to message staff immediately upon entering the "Join For Support" room.
=== Discord ===
=== Discord ===
To contact staff on Discord you may open a ticket by using the #open-ticket and following the instructions. Please feel free to use the #help room to ask any questions. Please refrain from tagging any staff members as they may be occupied else where.  
To contact staff on Discord you may open a ticket by using the #open-ticket and following the instructions. Please feel free to use the #help room to ask any questions. Please refrain from tagging any staff members as they may be occupied else where.  


There is the @quote_for_emergency_help tag which is '''only''' to be used in emergency situations that put our servers at risk such as hackers.
There is the @quote_for_emergency_help tag which is '''only''' to be used in emergency situations that put our servers at risk such as hackers.
=== TeamSpeak ===
To contact staff on TeamSpeak players should join the room "Join For Support" and wait patiently for assistance, players who have waited for more than 10 minutes are free to send a private message to staff members that are on the TeamSpeak server requesting assistance. If your case affects the server as a whole, for example a hacker on the server or an unannounced server shutdown and therefore is deemed an emergency it is advisable to message staff immediately upon entering the "Join For Support" room.
=== Forums ===
=== Forums ===
You can contact staff either by posting on there walls or posting a question in the 'Question and Answers' subsection of the forums. Here players and staff will aim to help you out and answer your question. Make sure before you post on a staff members wall you adhere to the forum rules!
You can contact staff either by posting on there walls or posting a question in the 'Question and Answers' subsection of the forums. Here players and staff will aim to help you out and answer your question. Make sure before you post on a staff members wall you adhere to the forum rules!
[[Category:General]]
[[Category:General]]
Retrieved from "https://wiki.roleplay.co.uk/Special:MobileDiff/7333"

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