Difference between revisions of "Guide:Compensation Request"

Latest revision as of 23:10, 29 February 2024

Please note any compensation requests are carried out on a goodwill basis by our voluntary staff in due course. Their decisions are FINAL!

ALL COMPENSATION REQUESTS WILL REQUIRE EVIDENCE/PROOF OF ITEMS YOU ARE SEEKING COMPENSATION FOR. ANY COMPENSATION REQUESTS LACKING EVIDENCE WILL BE DENIED.

The Compensation Process

ACCEPTABLE COMPENSATION CIRCUMSTANCES:

Suffered a loss due to another player breaking a rule ( RDM / VDM / Hackers )
Client Desync ( Example: Someone desynced into you)
Server Issues ( Random Deaths / Glitching / Flying in the air / Random Explosions )
Unannounced restarts

UNACCEPTABLE COMPENSATION CIRCUMSTANCES:

User Error ( You accidentally pressed the wrong button / Purchased the wrong asset / Forgetting to sync data )
Client Issues ( Your game crashed not due to a server error - This is your own responsibility )
Being scammed within roleplay ( We cannot compensate you voluntarily giving out money )

REQUIREMENTS / THE REQUEST ITSELF

In the event of a compensation request due to death, we also require an unedited, uncut video that shows the following:

Short lead up to the death (Showcasing items you wish to be compensated for)
Bleeding to death & re-spawning or server kick (Demonstrates no revival)

Please provide a detailed itemised list (in the "Lost items and total value of compensation" section) of every item you are asking compensation for.

After reading the above, you should now know if you are eligible to request compensation. If so, please follow the Compensation Request Form Link

HOW TO CLAIM YOUR COMPENSATION REQUEST

if you have had a compensation request approved, you'll need to head down to the town hall in order to claim it.

follow this guide for a more detailed description of what to do.

or watch this video: https://www.youtube.com/watch?v=Vv1YYlKXvJE

FURTHER INFORMATION

If you are looking to be compensated for a rule break, in addition to a Compensation Request, please fill out a Report a Player form if you know the identity of the player

Once you have filled it out it will appear in the Compensation Request Forum so you can track its process

Please also be aware the Staff who review these requests are within their right to deny requests that have timed out. If you do not respond to a request within 24 hours, it can be denied due this. You made the request, it is your responsibility to keep track of it

@@ Line 1: / Line 1: @@
-[https://www.roleplay.co.uk/forms/3-compensation-request/ Compensation Request Form Link]
+__NOTOC__
+'''''Please note <u>any</u> compensation requests are carried out on a goodwill basis by our voluntary staff in due course. Their decisions are <u>FINAL!</u>'''''
-== When can you File a Compensation Request? ==
+'''''ALL COMPENSATION REQUESTS WILL REQUIRE EVIDENCE/PROOF OF ITEMS YOU ARE SEEKING COMPENSATION FOR. ANY COMPENSATION REQUESTS LACKING EVIDENCE WILL BE DENIED.'''''
-You can file a compensation request if you have been subject to one of the following issues:
+== The Compensation Process ==
-* VDM/RDM (Please link your player report thread - We need evidence to process)
+[[File:Compensation Request Guide.jpg|right|frameless|672x672px]]
-* Robbed in the Greenzone ( Please link your player report thread - We need evidence to process)
+==== ACCEPTABLE COMPENSATION CIRCUMSTANCES: ====
-* Client Desync ( Example: Someone desynced into you) Hackers (Please state date & time)
+* Suffered a loss due to another player breaking a rule ( RDM / VDM / Hackers )
-* Arma Issues ( Random Deaths / Glitching / Flying in the air / Random Explosions)
+* Client Desync ( Example: Someone desynced into you)
-* Y/T Menu items ( Processed Gold / Drugs / Clams / Oil / Salt / Copper etc)
+* Server Issues ( Random Deaths / Glitching / Flying in the air / Random Explosions )
 * Unannounced restarts
-However, these are the things you can't be compensated for:
+==== UNACCEPTABLE COMPENSATION CIRCUMSTANCES: ====
-* Houses/Garages (They auto expire after 60 days of not logging on)
+* User Error ( You accidentally pressed the wrong button / Purchased the wrong asset / Forgetting to sync data )
-* Requests of under £100K when you have more than 1 million in your account.
+* Client Issues ( Your game crashed not due to a server error - This is your own responsibility )
-* User Error ( You accidentally pressed the wrong button or you jumped out a window / Bought something without owning the correct Arma DLC)
+* Being scammed within roleplay ( We cannot compensate you voluntarily giving out money )
-* Client Issues ( Your Arma 3 crashed - This is your own responsibility)
+==== REQUIREMENTS / THE REQUEST ITSELF ====
-* Server 2 and/or 3 going offline past 12am (Yes it will happen without warning and it is up to you to switch to S1)
+In the event of a compensation request due to death, we also require an unedited, uncut video that shows the following:
-==== EVIDENCE RULES / GUIDELINES ====
+'''<nowiki/>'''
-In the event of a compensation request due to death, '''<nowiki/>'in addition'''' to the above guidelines, we require an unedited, uncut video that shows the following:
+# Short lead up to the death (Showcasing items you wish to be compensated for)
-# Short lead up to the incident.
+# Bleeding to death & re-spawning or server kick (Demonstrates no revival)
-# The incident itself.
+Please provide a detailed itemised list (in the "Lost items and total value of compensation" section) of every item you are asking compensation for.
-# The death.
-# Bleeding out to death and re-spawning or server kick (Demonstrates no revive or friend picking up weapons etc)
-# Y, player or vehicle inventory contents (if claiming).
-Edited or cut videos that do not show the above will not be accepted.
-Please provide a detailed itemised list (in the "Lost items and total value of compensation" section) of every item you are asking compensation for.
+After reading the above, you should now know if you are eligible to request compensation. If so, please follow the [https://www.roleplay.co.uk/form/compensation-request.1/select Compensation Request Form Link]
+==== HOW TO CLAIM YOUR COMPENSATION REQUEST ====
+if you have had a compensation request approved, you'll need to head down to the town hall in order to claim it.
-Please note that there must be video evidence of the item; items stored in the backpack cannot be compensated for unless they feature in the uncut video.
+follow this guide for a more detailed description of what to do.
-In the event of a kick, please try and provide a rough time or window so we can check if this was a mass kick.
+or watch this video: https://www.youtube.com/watch?v=Vv1YYlKXvJE
+==== FURTHER INFORMATION ====
+If you are looking to be compensated for a rule break, in addition to a Compensation Request, please fill out a [[Report a Player|'''Report a Player''']] form if you know the identity of the player
-i.e. 2:45 PM or Between 1am and 2am
+Once you have filled it out it will appear in the [https://www.roleplay.co.uk/forums/compensation-requests.731/ Compensation Request Forum] so you can track its process
-===== '''IMPORTANT''' =====
+Please also be aware the Staff who review these requests are within their right to deny requests that have timed out. If you do not respond to a request within 24 hours, it can be denied due this. You made the request, it is your responsibility to keep track of it
-'''As compensation requests take up a lot of staff dedication and time. Failure to comply with the above rules/guidelines will lead to an automatic rejection of your comp request.'''
+[[Category:Guides]]
-''Please note <u>any</u> compensation requests are carried out on a goodwill basis by our kind voluntary staff in due course, their decisions are final.''
-After reading the above you should know if you are able to open a compensation request if so then please fill out the [https://www.roleplay.co.uk/forms/3-compensation-request/ Compensation Request Form]
-Once you have filled it out it will appear in the [https://www.roleplay.co.uk/forum/10-compensation-requests/ Compensation Request Forum] so you can track its process.
-===== Price List =====
-===== In order to enter the correct Prices into your request please refer to the '''[[Price List]].''' =====
-If you have lost out due to a rule break that wasn't your fault then you must fill out the '''[[Report a Player]] form''' provided you have the players name. If you do not have the players name, then you can still post your '''Compensation Request'''!