Difference between revisions of "Guide:Compensation Request"

Revision as of 19:29, 20 October 2020

Please note any compensation requests are carried out on a goodwill basis by our voluntary staff in due course. Their decisions are FINAL

ALL COMPENSATION REQUESTS WILL REQUIRE EVIDENCE/PROOF OF ITEMS YOU ARE SEEKING COMPENSATION FOR. ANY COMPENSATION REQUESTS LACKING EVIDENCE WILL BE DENIED

The Compensation Process

File:Compensation Request Background.jpg

ACCEPTABLE COMPENSATION CIRCUMSTANCES:

Suffered a loss due to another player breaking a rule ( RDM / VDM / Hackers )
Client Desync ( Example: Someone desynced into you)
Server Issues ( Random Deaths / Glitching / Flying in the air / Random Explosions )
Unannounced restarts

UNACCEPTABLE COMPENSATION CIRCUMSTANCES:

User Error ( You accidentally pressed the wrong button / Purchased the wrong asset )
Client Issues ( Your game crashed not due to a server error - This is your own responsibility )
Being scammed within roleplay ( We cannot compensate you voluntarily giving out money )
Arma: Houses/Garages ( They auto expire after 60 days of not logging on )
Arma: Requests of under £100K when you have more than 1 million in your account

REQUIREMENTS / THE REQUEST ITSELF

In the event of a compensation request due to death, we also require an unedited, uncut video that shows the following:

Short lead up to the death (Showcasing items you wish to be compensated for)
Bleeding to death & re-spawning or server kick (Demonstrates no revival)

Please provide a detailed itemised list (in the "Lost items and total value of compensation" section) of every item you are asking compensation for along with the item price.

Also, while not mandatory, if you can reference your Death ID in the request, which will make it easier and quicker for Staff to process it

After reading the above, you should now know if you are eligible to request compensation. If so, please follow the Compensation Request Form Link

FURTHER INFORMATION

If you are looking to be compensated for a rule break, in addition to a Compensation Request, please fill out a Report a Player form if you know the identity of the player

Once you have filled it out it will appear in the Compensation Request Forum so you can track its process

Please also be aware the Staff who review these requests are within their right to deny requests that have timed out. If you do not respond to a request within 24 hours, it can be denied due this. You made the request, it is your responsibility to keep track of it

@@ Line 25: / Line 25: @@
 # Short lead up to the death (Showcasing items you wish to be compensated for)
 # Bleeding to death & re-spawning or server kick (Demonstrates no revival)
-Please provide a detailed itemised list (in the "Lost items and total value of compensation" section) of every item you are asking compensation for along with the item price
+Please provide a detailed itemised list (in the "Lost items and total value of compensation" section) of every item you are asking compensation for along with the item price.
+Also, while not mandatory, if you can reference your Death ID in the request, which will make it easier and quicker for Staff to process it
 After reading the above, you should now know if you are eligible to request compensation. If so, please follow the [https://www.roleplay.co.uk/forms/2-compensation-request/ Compensation Request Form Link]