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Difference between revisions of "Guide:Compensation Request"
Guide:Compensation Request (view source)
Revision as of 13:20, 26 November 2024
, 13:20, 26 November 2024Adding note about 7 days to pick up comp
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== Request Requirements == | == Request Requirements == | ||
Compensation requests require evidence - often in the case of an unedited, clear video of the situation leading up to your issue occurring. You must provide a detailed itemised list (in the "Lost items and total value of compensation" section) of every item you are asking compensation for. | Compensation requests require evidence - often in the case of an unedited, clear video of the situation leading up to your issue occurring. You must provide a detailed itemised list (in the "Lost items and total value of compensation" section) of every item you are asking compensation for. | ||
For blackjack related compensations, a clear, unedited video of the entire hand playing out is required. This clip must involve placing the bet down (showing chips being removed from your inventory), the game playing out (with UI showing confirming your hand on screen), and the issue that has occurred. Not providing '''ALL of this''' will lead to your compensation request being declined. | |||
A description of the details about your situation will be required too. In the event that you are claiming compensation due to a rulebreak, please provide a link to the associated approved player report. | A description of the details about your situation will be required too. In the event that you are claiming compensation due to a rulebreak, please provide a link to the associated approved player report. | ||
== How to Claim your Compensation Request == | == How to Claim your Compensation Request == | ||
If you have had a compensation request approved, you'll need to head down to the town hall in order to claim it. Speak to the man behind a desk with a clipboard in the room labelled Comp Room. | If you have had a compensation request approved, you'll need to head down to the town hall in order to claim it. Speak to the man behind a desk with a clipboard in the room labelled Comp Room. Your compensation will only be waiting for you for '''7 days''' after being issued by a staff member, if you do not pick it up within 7 days then it will no longer be accessible. | ||
[[Category:Guides]] | [[Category:Guides]] | ||