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Difference between revisions of "Guide:Compensation Request"
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added blackjack specific comp guidelines
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(added blackjack specific comp guidelines) |
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== Request Requirements == | == Request Requirements == | ||
Compensation requests require evidence - often in the case of an unedited, clear video of the situation leading up to your issue occurring. You must provide a detailed itemised list (in the "Lost items and total value of compensation" section) of every item you are asking compensation for. | Compensation requests require evidence - often in the case of an unedited, clear video of the situation leading up to your issue occurring. You must provide a detailed itemised list (in the "Lost items and total value of compensation" section) of every item you are asking compensation for. | ||
For blackjack related compensations, a clear, unedited video of the entire hand playing out is required. This clip must involve placing the bet down (showing chips being removed from your inventory), the game playing out (with UI showing confirming your hand on screen), and the issue that has occurred. Not providing '''ALL of this''' will lead to your compensation request being declined. | |||
A description of the details about your situation will be required too. In the event that you are claiming compensation due to a rulebreak, please provide a link to the associated approved player report. | A description of the details about your situation will be required too. In the event that you are claiming compensation due to a rulebreak, please provide a link to the associated approved player report. | ||