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'''''ALL COMPENSATION REQUESTS WILL REQUIRE EVIDENCE/PROOF OF ITEMS YOU ARE SEEKING COMPENSATION FOR. ANY COMPENSATION REQUESTS LACKING EVIDENCE WILL BE DENIED.''''' | '''''ALL COMPENSATION REQUESTS WILL REQUIRE EVIDENCE/PROOF OF ITEMS YOU ARE SEEKING COMPENSATION FOR. ANY COMPENSATION REQUESTS LACKING EVIDENCE WILL BE DENIED.''''' | ||
== The Compensation Process == | == The Compensation Process == | ||
[[File:Compensation Request | [[File:Compensation Request Guide.jpg|right|frameless|672x672px]] | ||
==== ACCEPTABLE COMPENSATION CIRCUMSTANCES: ==== | ==== ACCEPTABLE COMPENSATION CIRCUMSTANCES: ==== | ||
* Suffered a loss due to another player breaking a rule ( RDM / VDM / Hackers ) | * Suffered a loss due to another player breaking a rule ( RDM / VDM / Hackers ) | ||
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* Client Issues ( Your game crashed not due to a server error - This is your own responsibility ) | * Client Issues ( Your game crashed not due to a server error - This is your own responsibility ) | ||
* Being scammed within roleplay ( We cannot compensate you voluntarily giving out money ) | * Being scammed within roleplay ( We cannot compensate you voluntarily giving out money ) | ||
==== REQUIREMENTS / THE REQUEST ITSELF ==== | ==== REQUIREMENTS / THE REQUEST ITSELF ==== | ||
In the event of a compensation request due to death, we also require an unedited, uncut video that shows the following: | In the event of a compensation request due to death, we also require an unedited, uncut video that shows the following: | ||
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# Short lead up to the death (Showcasing items you wish to be compensated for) | # Short lead up to the death (Showcasing items you wish to be compensated for) | ||
# Bleeding to death & re-spawning or server kick (Demonstrates no revival) | # Bleeding to death & re-spawning or server kick (Demonstrates no revival) | ||
Please provide a detailed itemised list (in the "Lost items and total value of compensation" section) of every item you are asking compensation for | Please provide a detailed itemised list (in the "Lost items and total value of compensation" section) of every item you are asking compensation for. | ||
After reading the above, you should now know if you are eligible to request compensation. If so, please follow the [https://www.roleplay.co.uk/form/compensation-request.1/select Compensation Request Form Link] | |||
==== HOW TO CLAIM YOUR COMPENSATION REQUEST ==== | |||
if you have had a compensation request approved, you'll need to head down to the town hall in order to claim it. | |||
follow this guide for a more detailed description of what to do. | |||
or watch this video: https://www.youtube.com/watch?v=Vv1YYlKXvJE | |||
==== FURTHER INFORMATION ==== | ==== FURTHER INFORMATION ==== | ||
If you are looking to be compensated for a rule break, in addition to a Compensation Request, please fill out a [[Report a Player|'''Report a Player''']] form if you know the identity of the player | If you are looking to be compensated for a rule break, in addition to a Compensation Request, please fill out a [[Report a Player|'''Report a Player''']] form if you know the identity of the player | ||
Once you have filled it out it will appear in the [https://www.roleplay.co.uk/ | Once you have filled it out it will appear in the [https://www.roleplay.co.uk/forums/compensation-requests.731/ Compensation Request Forum] so you can track its process | ||
Please also be aware the Staff who review these requests are within their right to deny requests that have timed out. If you do not respond to a request within 24 hours, it can be denied due this. You made the request, it is your responsibility to keep track of it | Please also be aware the Staff who review these requests are within their right to deny requests that have timed out. If you do not respond to a request within 24 hours, it can be denied due this. You made the request, it is your responsibility to keep track of it | ||
[[Category:Guides]] | [[Category:Guides]] | ||