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Difference between revisions of "Guide:Compensation Request"
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'''''Please note <u>any</u> compensation requests are carried out on a goodwill basis by our voluntary staff in due course. Their decisions are <u>FINAL</u>''''' | '''''Please note <u>any</u> compensation requests are carried out on a goodwill basis by our voluntary staff in due course. Their decisions are <u>FINAL!</u>''''' | ||
'''''ALL COMPENSATION REQUESTS WILL REQUIRE EVIDENCE/PROOF OF ITEMS YOU ARE SEEKING COMPENSATION FOR. ANY COMPENSATION REQUESTS LACKING EVIDENCE WILL BE DENIED''''' | '''''ALL COMPENSATION REQUESTS WILL REQUIRE EVIDENCE/PROOF OF ITEMS YOU ARE SEEKING COMPENSATION FOR. ANY COMPENSATION REQUESTS LACKING EVIDENCE WILL BE DENIED.''''' | ||
== The Compensation Process == | == The Compensation Process == | ||
[[File:Compensation Request | [[File:Compensation Request Guide.jpg|right|frameless|672x672px]] | ||
==== ACCEPTABLE COMPENSATION CIRCUMSTANCES: ==== | ==== ACCEPTABLE COMPENSATION CIRCUMSTANCES: ==== | ||
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* Server Issues ( Random Deaths / Glitching / Flying in the air / Random Explosions ) | * Server Issues ( Random Deaths / Glitching / Flying in the air / Random Explosions ) | ||
* Unannounced restarts | * Unannounced restarts | ||
==== UNACCEPTABLE COMPENSATION CIRCUMSTANCES: ==== | ==== UNACCEPTABLE COMPENSATION CIRCUMSTANCES: ==== | ||
* User Error ( You accidentally pressed the wrong button / Purchased the wrong asset ) | * User Error ( You accidentally pressed the wrong button / Purchased the wrong asset / Forgetting to sync data ) | ||
* Client Issues ( Your game crashed not due to a server error - This is your own responsibility ) | * Client Issues ( Your game crashed not due to a server error - This is your own responsibility ) | ||
* Being scammed within roleplay ( We cannot compensate you voluntarily giving out money ) | * Being scammed within roleplay ( We cannot compensate you voluntarily giving out money ) | ||
==== REQUIREMENTS / THE REQUEST ITSELF ==== | ==== REQUIREMENTS / THE REQUEST ITSELF ==== | ||
In the event of a compensation request due to death, we also require an unedited, uncut video that shows the following: | In the event of a compensation request due to death, we also require an unedited, uncut video that shows the following: | ||
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# Short lead up to the death (Showcasing items you wish to be compensated for) | # Short lead up to the death (Showcasing items you wish to be compensated for) | ||
# Bleeding to death & re-spawning or server kick (Demonstrates no revival) | # Bleeding to death & re-spawning or server kick (Demonstrates no revival) | ||
Please provide a detailed itemised list (in the "Lost items and total value of compensation" section) of every item you are asking compensation for along with the item price | Please provide a detailed itemised list (in the "Lost items and total value of compensation" section) of every item you are asking compensation for along with the item price. | ||
Also, while not mandatory, if you can reference your Death ID in the request, which will make it easier and quicker for Staff to process it | |||
After reading the above, you should now know if you are eligible to request compensation. If so, please follow the [https://www.roleplay.co.uk/forms/2-compensation-request/ Compensation Request Form Link] | After reading the above, you should now know if you are eligible to request compensation. If so, please follow the [https://www.roleplay.co.uk/forms/2-compensation-request/ Compensation Request Form Link] | ||
==== FURTHER INFORMATION ==== | ==== FURTHER INFORMATION ==== | ||
If you are looking to be compensated for a rule break, in addition to a Compensation Request, please fill out a [[Report a Player|'''Report a Player''']] form if you know the identity of the player | If you are looking to be compensated for a rule break, in addition to a Compensation Request, please fill out a [[Report a Player|'''Report a Player''']] form if you know the identity of the player | ||