Difference between revisions of "Guide:Compensation Request"

Latest revision as of 14:25, 20 June 2024

Please note that compensation requests are carried out on a good will basis by our voluntary staff team. Their decisions are final - any abuse/discord following a declined request will not be tolerated.

The Compensation Process

All compensation requests will require evidence to process. Unsubstantiated compensation requests will be declined. Sometimes staff members will require additional information in relation to your request - they will ask for this on your compensation request post on the forums.

It is your responsibility to track your request and respond to these questions. Failure to do so within a reasonable timeframe will lead to your request being denied.

Staff will use their best judgement when dealing with your compensation request. Each request is processed on its own merits - how previous similar compensation requests are handled bear no weight.

Compensations are not dealt with in discord tickets.

Compensation Circumstances

The below lists are not exhaustive, and are used purely as guidelines. Please exercise common sense.

ACCEPTABLE COMPENSATION CIRCUMSTANCES:

You suffered a direct loss due to another player breaking a rule:
- You are RDM'ed/RVDM'ed - leading to your character respawning.
- You are downed by a player who failed to value their life - leading to your character respawning.
- If you are seeking compensation due to a rule break, an approved player report will be required. Please fill out a Report a Player form if you know the identity of the player.
You suffered a direct loss due to Server Issues:
- Another player desynced into you - causing your character to be incapacitated, leading to a respawn.
- A known bug/issue causes you to lose items.
  - If you believe you've lost items due to an unknown/new bug - please submit a Bug Report alongside your request.
- An unannounced restart causes you to lose items.
  - Planned routine server restarts are advertised - lost items due to these will not be compensated.

UNACCEPTABLE COMPENSATION CIRCUMSTANCES:

User Error:
- You accidentally select the wrong button during a menu.
- You accidentally purchase the wrong asset.
- You send in-game funds/items to the wrong player.
Client Issues:
- Your internet crashes - leading to loss of items.
- Your game crashes - leading to loss of items.
Being scammed within roleplay:
- This is an in-roleplay issue - you will not be compensated for voluntarily giving away money.
Compensation is only given for lost items - not items you might've gained.
- If you attempt to rob another player, but they fail to value their life and hand over their items - this cannot be compensated for.

Using the above, you should now know if you are eligible for compensation or not. If so - please use the below link to submit a request on the forums:

Compensation Request Form

Request Requirements

Compensation requests require evidence - often in the case of an unedited, clear video of the situation leading up to your issue occurring. You must provide a detailed itemised list (in the "Lost items and total value of compensation" section) of every item you are asking compensation for.

For blackjack related compensations, a clear, unedited video of the entire hand playing out is required. This clip must involve placing the bet down (showing chips being removed from your inventory), the game playing out (with UI showing confirming your hand on screen), and the issue that has occurred. Not providing ALL of this will lead to your compensation request being declined.

A description of the details about your situation will be required too. In the event that you are claiming compensation due to a rulebreak, please provide a link to the associated approved player report.

How to Claim your Compensation Request

If you have had a compensation request approved, you'll need to head down to the town hall in order to claim it. Speak to the man behind a desk with a clipboard in the room labelled Comp Room.

@@ Line 1: / Line 1: @@
-[https://www.roleplay.co.uk/forms/3-compensation-request/ Compensation Request Form Link]
+__NOTOC__
-== When can you File a Compensation Request? ==
+Please note that compensation requests are carried out on a good will basis by our voluntary staff team. Their decisions are '''<u>final</u>''' - any abuse/discord following a declined request will not be tolerated.
-You can file a compensation request if you have been subject to one of the following issues:
+== The Compensation Process ==
-* VDM/RDM (Please link your player report thread - We need evidence to process)
+All compensation requests '''will''' require evidence to process. Unsubstantiated compensation requests will be declined. Sometimes staff members will require additional information in relation to your request - they will ask for this on your compensation request post on the forums.
-* Robbed in the Greenzone ( Please link your player report thread - We need evidence to process)
-* Client Desync ( Example: Someone desynced into you) Hackers (Please state date & time)
-* Arma Issues ( Random Deaths / Glitching / Flying in the air / Random Explosions)
-* Y/T Menu items ( Processed Gold / Drugs / Clams / Oil / Salt / Copper etc)
-* Unannounced restarts
-However, these are the things you '''can't''' be compensated for:
+It is '''your responsibility''' to track your request and respond to these questions. Failure to do so within a reasonable timeframe will lead to your request being denied.
-* Houses/Garages (They auto expire after 60 days of not logging on)
-* Requests of under £100K when you have more than 1 million in your account.
-* User Error ( You accidentally pressed the wrong button or you jumped out a window / Bought something without owning the correct Arma DLC)
-* Client Issues ( Your Arma 3 crashed - This is your own responsibility)
-* Server 2 and/or 3 going offline past 12am (Yes it will happen without warning and it is up to you to switch to S1)
-==== EVIDENCE RULES / GUIDELINES ====
+Staff will use their best judgement when dealing with your compensation request. Each request is processed on its own merits - how previous similar compensation requests are handled bear no weight.
-In the event of a compensation request due to death, '''<nowiki/>'in addition'''' to the above guidelines, we require an unedited, uncut video that shows the following:
-# Short lead up to the incident.
-# The incident itself.
-# The death.
-# Bleeding out to death and re-spawning or server kick (Demonstrates no revive or friend picking up weapons etc)
-# Y, player or vehicle inventory contents (if claiming).
-Edited or cut videos that do not show the above will not be accepted.
-Please provide a detailed itemised list (in the "Lost items and total value of compensation" section) of every item you are asking compensation for.
+Compensations are not dealt with in discord tickets.
+== Compensation Circumstances ==
+The below lists are not exhaustive, and are used purely as guidelines. Please exercise common sense.
+==== ACCEPTABLE COMPENSATION CIRCUMSTANCES: ====
+* You suffered a '''direct''' loss due to another player breaking a rule:
+**You are RDM'ed/RVDM'ed - leading to your character respawning.
+**You are downed by a player who failed to value their life - leading to your character respawning.
+**If you are seeking compensation due to a rule break, an approved player report will be required. Please fill out a [[Guide:Report a Player|Report a Player]] form if you know the identity of the player.
+* You suffered a '''direct''' loss due to Server Issues:
+**Another player desynced into you - causing your character to be incapacitated, leading to a respawn.
+**A known bug/issue causes you to lose items.
+***If you believe you've lost items due to an unknown/new bug - please submit a [https://www.roleplay.co.uk/categories/report-a-bug.741/ Bug Report] alongside your request.
+**An unannounced restart causes you to lose items.
+***Planned routine server restarts are advertised - lost items due to these '''will not''' be compensated.
+==== UNACCEPTABLE COMPENSATION CIRCUMSTANCES: ====
+* User Error:
+**You accidentally select the wrong button during a menu.
+**You accidentally purchase the wrong asset.
+**You send in-game funds/items to the wrong player.
+* Client Issues:
+**Your internet crashes - leading to loss of items.
+**Your game crashes - leading to loss of items.
+* Being scammed within roleplay:
+**This is an in-roleplay issue - you will not be compensated for voluntarily giving away money.
+*Compensation is only given for lost items - not items you might've gained.
+**If you attempt to rob another player, but they fail to value their life and hand over their items - this cannot be compensated for.
+Using the above, you should now know if you are eligible for compensation or not. If so - please use the below link to submit a request on the forums:
+=== ''[https://www.roleplay.co.uk/form/compensation-request.1/select Compensation Request Form]'' ===
+== Request Requirements ==
+Compensation requests require evidence - often in the case of an unedited, clear video of the situation leading up to your issue occurring. You must provide a detailed itemised list (in the "Lost items and total value of compensation" section) of every item you are asking compensation for.
-Please note that there must be video evidence of the item; items stored in the backpack cannot be compensated for unless they feature in the uncut video.
+For blackjack related compensations, a clear, unedited video of the entire hand playing out is required. This clip must involve placing the bet down (showing chips being removed from your inventory), the game playing out (with UI showing confirming your hand on screen), and the issue that has occurred. Not providing '''ALL of this''' will lead to your compensation request being declined.
-In the event of a kick, please try and provide a rough time or window so we can check if this was a mass kick.
+A description of the details about your situation will be required too. In the event that you are claiming compensation due to a rulebreak, please provide a link to the associated approved player report.
+== How to Claim your Compensation Request ==
-i.e. 2:45 PM or Between 1am and 2am
+If you have had a compensation request approved, you'll need to head down to the town hall in order to claim it. Speak to the man behind a desk with a clipboard in the room labelled Comp Room.
-===== '''IMPORTANT''' =====
-'''As compensation requests take up a lot of staff dedication and time. Failure to comply with the above rules/guidelines will lead to an automatic rejection of your comp request.'''
-''Please note <u>any</u> compensation requests are carried out on a goodwill basis by our kind voluntary staff in due course, their decisions are final.''
-After reading the above you should know if you are able to open a compensation request if so then please fill out the [https://www.roleplay.co.uk/forms/3-compensation-request/ Compensation Request Form]
-Once you have filled it out it will appear in the [https://www.roleplay.co.uk/forum/10-compensation-requests/ Compensation Request Forum] so you can track its process.
-===== Price List =====
-===== In order to enter the correct Prices into your request please refer to the '''[[Price List]].''' =====
-If you have lost out due to a rule break that wasn't your fault then you must fill out the '''[[Report a Player]] form''' provided you have the players name. If you do not have the players name, then you can still post your '''Compensation Request'''!
-We are truly sorry you feel the need to type out a in-game compensation request, this community is ran by gamers and we know exactly how annoying and frustrating it can be to be out of pocket in Altis Life, especially when it perhaps isn't your fault!
 [[Category:Guides]]