Guide:Compensation Request

Please note that compensation requests are carried out on a good will basis by our voluntary staff team. Their decisions are final - any abuse/discord following a declined request will not be tolerated.

The Compensation Process

All compensation requests will require evidence to process. Unsubstantiated compensation requests will be declined. Sometimes staff members will require additional information in relation to your request - they will ask for this on your compensation request post on the forums.

It is your responsibility to track your request and respond to these questions. Failure to do so within a reasonable timeframe will lead to your request being denied.

Staff will use their best judgement when dealing with your compensation request. Each request is processed on its own merits - how previous similar compensation requests are handled bear no weight.

Compensations are not dealt with in discord tickets.

Compensation Circumstances

The below lists are not exhaustive, and are used purely as guidelines. Please exercise common sense.

ACCEPTABLE COMPENSATION CIRCUMSTANCES:

• You suffered a direct loss due to another player breaking a rule:
  • You are RDM'ed/RVDM'ed - leading to your character respawning.
  • You are downed by a player who failed to value their life - leading to your character respawning.
  • If you are seeking compensation due to a rule break, an approved player report will be required. Please fill out a Report a Player form if you know the identity of the player.
• You suffered a direct loss due to Server Issues:
  • Another player desynced into you - causing your character to be incapacitated, leading to a respawn.
  • A known bug/issue causes you to lose items.
    • If you believe you've lost items due to an unknown/new bug - please submit a Bug Report alongside your request.
  • An unannounced restart causes you to lose items.
    • Planned routine server restarts are advertised - lost items due to these will not be compensated.

UNACCEPTABLE COMPENSATION CIRCUMSTANCES:

• User Error:
  • You accidentally select the wrong button during a menu.
  • You accidentally purchase the wrong asset.
  • You send in-game funds/items to the wrong player.
• Client Issues:
  • Your internet crashes - leading to loss of items.
  • Your game crashes - leading to loss of items.
• Being scammed within roleplay:
  • This is an in-roleplay issue - you will not be compensated for voluntarily giving away money.
• Compensation is only given for lost items - not items you might've gained.
  • If you attempt to rob another player, but they fail to value their life and hand over their items - this cannot be compensated for.

Using the above, you should now know if you are eligible for compensation or not. If so - please use the below link to submit a request on the forums:

Request Requirements

Compensation requests require evidence - often in the case of an unedited, clear video of the situation leading up to your issue occurring. You must provide a detailed itemised list (in the "Lost items and total value of compensation" section) of every item you are asking compensation for.

For blackjack related compensations, a clear, unedited video of the entire hand playing out is required. This clip must involve placing the bet down (showing chips being removed from your inventory), the game playing out (with UI showing confirming your hand on screen), and the issue that has occurred. Not providing ALL of this will lead to your compensation request being declined.

A description of the details about your situation will be required too. In the event that you are claiming compensation due to a rulebreak, please provide a link to the associated approved player report.

How to Claim your Compensation Request

If you have had a compensation request approved, you'll need to head down to the town hall in order to claim it. Speak to the man behind a desk with a clipboard in the room labelled Comp Room.