Difference between revisions of "Guide:Compensation Request"
Jump to navigation
Jump to search
(reviewed and updated) |
m (minor formatting update) |
||
| Line 10: | Line 10: | ||
Compensations are not dealt with in discord tickets. | Compensations are not dealt with in discord tickets. | ||
== Compensation Circumstances == | == Compensation Circumstances == | ||
The below lists are not exhaustive, and are used purely as guidelines. Please exercise common sense. | The below lists are not exhaustive, and are used purely as guidelines. Please exercise common sense. | ||
==== ACCEPTABLE COMPENSATION CIRCUMSTANCES: ==== | ==== ACCEPTABLE COMPENSATION CIRCUMSTANCES: ==== | ||
* You suffered a '''direct''' loss due to another player breaking a rule: | * You suffered a '''direct''' loss due to another player breaking a rule: | ||
| Line 26: | Line 24: | ||
***Planned routine server restarts are advertised - lost items due to these '''will not''' be compensated. | ***Planned routine server restarts are advertised - lost items due to these '''will not''' be compensated. | ||
==== UNACCEPTABLE COMPENSATION CIRCUMSTANCES: ==== | ==== UNACCEPTABLE COMPENSATION CIRCUMSTANCES: ==== | ||
* User Error | * User Error: | ||
**You accidentally select the wrong button during a menu. | **You accidentally select the wrong button during a menu. | ||
**You accidentally purchase the wrong asset. | **You accidentally purchase the wrong asset. | ||
**You send in-game funds/items to the wrong player. | **You send in-game funds/items to the wrong player. | ||
* Client Issues | * Client Issues: | ||
**Your internet crashes - leading to loss of items. | **Your internet crashes - leading to loss of items. | ||
**Your game crashes - leading to loss of items. | **Your game crashes - leading to loss of items. | ||
* Being scammed within roleplay | * Being scammed within roleplay: | ||
**This is an in-roleplay issue - you will not be compensated for voluntarily giving away money. | **This is an in-roleplay issue - you will not be compensated for voluntarily giving away money. | ||
*Compensation is only given for lost items - not items you might've gained. | *Compensation is only given for lost items - not items you might've gained. | ||
**If you attempt to rob another player, but they fail to value their life and hand over their items - this cannot be compensated for. | **If you attempt to rob another player, but they fail to value their life and hand over their items - this cannot be compensated for. | ||
Using the above, you should now know if you are eligible for compensation or not. If so - please use the below link to submit a request on the forums: | Using the above, you should now know if you are eligible for compensation or not. If so - please use the below link to submit a request on the forums: | ||
=== ''[https://www.roleplay.co.uk/form/compensation-request.1/select Compensation Request Form]'' === | === ''[https://www.roleplay.co.uk/form/compensation-request.1/select Compensation Request Form]'' === | ||
== Request Requirements == | == Request Requirements == | ||
Compensation requests require evidence - often in the case of an unedited, clear video of the situation leading up to your issue occurring. | Compensation requests require evidence - often in the case of an unedited, clear video of the situation leading up to your issue occurring. You must provide a detailed itemised list (in the "Lost items and total value of compensation" section) of every item you are asking compensation for. | ||
You must provide a detailed itemised list (in the "Lost items and total value of compensation" section) of every item you are asking compensation for. | |||
A description of the details about your situation will be required too. In the event that you are claiming compensation due to a rulebreak, please provide a link to the associated approved player report. | A description of the details about your situation will be required too. In the event that you are claiming compensation due to a rulebreak, please provide a link to the associated approved player report. | ||
== How to Claim your Compensation Request == | == How to Claim your Compensation Request == | ||
If you have had a compensation request approved, you'll need to head down to the town hall in order to claim it. Speak to the man behind a desk with a clipboard in the room labelled Comp Room. | If you have had a compensation request approved, you'll need to head down to the town hall in order to claim it. Speak to the man behind a desk with a clipboard in the room labelled Comp Room. | ||
[[Category:Guides]] | [[Category:Guides]] | ||