Difference between revisions of "Staff Team"

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Staff Team (view source)

Revision as of 00:27, 10 July 2023

542 bytes removed , 00:27, 10 July 2023

Updated Level 1 responsibilities and Support Live functionality

1000Phoenix

GTA, Staff Team

48

edits

@@ Line 10: / Line 10: @@
 |Level 1
 |[[File:Staff Team Level 1 TeamSpeak.png|center|frameless]]
-|Assisting players in TeamSpeak and mentoring players ingame.
+|Assisting players in TeamSpeak, mentoring players ingame and spectating ingame
 |-
 |Level 2
 |[[File:Staff Team Level 2 TeamSpeak Tag.png|center|frameless]]
-|All of the above, running events, spectating ingame and compensation requests.
+|All of the above, helping events and compensation requests.
 |-
 |Level 3
@@ Line 40: / Line 40: @@
 |Support Live
 |[[File:Support Live TeamSpeak.png|center|alt=|frameless]]
-|Staff will receive a notification when someone joins join for support on TeamSpeak.
+|Staff actively providing Teamspeak support.
 |-
 |Do Not Disturb
@@ Line 47: / Line 47: @@
 |}
 == Contacting Staff ==
-=== In-game ===
-In order to contact the staff team in-game, players in need of support should press "2" on their keyboard to bring up the phone menu. Select "Admin Request" click "Send message" at the bottom of contacts, and then include details of why they need admin assistance in the text box provided, once complete click on the "Send message" at the bottom of the message. Admins will then receive an in-game message and a popup notification to alert them that someone is in need of assistance.
-=== TeamSpeak ===
-To contact staff on TeamSpeak players should join the room "Join For Support" and wait patiently for assistance, players who have waited for more than 10 minutes are free to send a private message to staff members that are on the TeamSpeak server requesting assistance. If your case affects the server as a whole, for example a hacker on the server or an unannounced server shutdown and therefore is deemed an emergency it is advisable to message staff immediately upon entering the "Join For Support" room.
 === Discord ===
-To contact staff on Discord you may open a ticket by using the #open-ticket and following the instructions.  Please feel free to use the #help room to ask any questions. Please refrain from tagging any staff members as they may be occupied else where.
+To contact staff on Discord you may open a ticket by using the #open-ticket and following the instructions. Please feel free to use the #help room to ask any questions. Please refrain from tagging any staff members as they may be occupied else where.
 There is the @quote_for_emergency_help tag which is '''only''' to be used in emergency situations that put our servers at risk such as hackers.
+=== TeamSpeak ===
+To contact staff on TeamSpeak players should join the room "Join For Support" and wait patiently for assistance, players who have waited for more than 10 minutes are free to send a private message to staff members that are on the TeamSpeak server requesting assistance. If your case affects the server as a whole, for example a hacker on the server or an unannounced server shutdown and therefore is deemed an emergency it is advisable to message staff immediately upon entering the "Join For Support" room.
 === Forums ===
 You can contact staff either by posting on there walls or posting a question in the 'Question and Answers' subsection of the forums. Here players and staff will aim to help you out and answer your question. Make sure before you post on a staff members wall you adhere to the forum rules!
 [[Category:General]]