Staff Team
The staff team is a multilevel team made up of players within the community who volunteer their free time to ensuring the smooth running of the server. Their main roles include moderation on all RPUK platforms, forum administration, assisting players and managing events.
Organisational Structure
The staff team is made up of 5 key roles and 1 internal role, identified by their tags on TeamSpeak. The system we use has a rank structure in the form of levels, all new staff join at level one and as they gather experience over the course of time they are moved up the levels at the discretion of the staff leads, which gives them access to a wider array of administrative tools enabling them to deal with a larger number of issues, as well as being given a larger number of responsibilities.
Rank Structure
| Role | TeamSpeak Tag Icon | Responsibilities |
|---|---|---|
| Level 1 |  |
Assisting players in TeamSpeak and mentoring players ingame. |
| Level 2 |  |
All of the above, running events, spectating ingame and compensation requests. |
| Level 3 |  |
All of the above, adding/removing TeamSpeak channels and forum reports. |
| Level 4 |  |
All of the above, verifying logs and unban appeals. |
| Level 4+ |  |
All of the above. No additional responsibilities. |
| Lead |  |
All of the above, monitoring the staff team and dealing with any complaints about staff. |
Other Staff Tags
| Role | TeamSpeak Tag Icon | Features |
|---|---|---|
| Support Live |  |
Staff will receive a notification when someone joins join for support on TeamSpeak. |
| Do Not Disturb |  |
All incoming messages are blocked. |
| Bot Alerts |  |
Staff receive a notification when certain actions are detected on TeamSpeak. |
Contacting Staff
Ingame
In order to contact the staff team ingame, players in need of support should press "2" on their keyboard to bring up the phone menu. Select "Admin Request" click "Send message" at the bottom of contacts, and then include details of why they need admin assistance in the text box provided, once complete click on the "Send message" at the bottom of the message. Admins will then receive an ingame message and a popup notification to alert them that someone is in need of assistance.
TeamSpeak
To contact staff on TeamSpeak players should join the room "Join For Support" and wait patiently for assistance, players who have waited for more than 10 minutes are free to send a private message to staff members that are on the TeamSpeak server requesting assistance. If your case affects the server as a whole, for example a hacker on the server or an unannounced server shutdown and therefore is deemed an emergency it is advisable to message staff immediately upon entering the "Join For Support" room.