Difference between revisions of "Guide:Compensation Request"

Latest revision as of 01:10, 2 June 2024

Please note that compensation requests are carried out on a good will basis by our voluntary staff team. Their decisions are final - any abuse/discord following a declined request will not be tolerated.

The Compensation Process

All compensation requests will require evidence to process. Unsubstantiated compensation requests will be declined. Sometimes staff members will require additional information in relation to your request - they will ask for this on your compensation request post on the forums.

It is your responsibility to track your request and respond to these questions. Failure to do so within a reasonable timeframe will lead to your request being denied.

Staff will use their best judgement when dealing with your compensation request. Each request is processed on its own merits - how previous similar compensation requests are handled bear no weight.

Compensations are not dealt with in discord tickets.

Compensation Circumstances

The below lists are not exhaustive, and are used purely as guidelines. Please exercise common sense.

ACCEPTABLE COMPENSATION CIRCUMSTANCES:

You suffered a direct loss due to another player breaking a rule:
- You are RDM'ed/RVDM'ed - leading to your character respawning.
- You are downed by a player who failed to value their life - leading to your character respawning.
- If you are seeking compensation due to a rule break, an approved player report will be required. Please fill out a Report a Player form if you know the identity of the player.
You suffered a direct loss due to Server Issues:
- Another player desynced into you - causing your character to be incapacitated, leading to a respawn.
- A known bug/issue causes you to lose items.
  - If you believe you've lost items due to an unknown/new bug - please submit a Bug Report alongside your request.
- An unannounced restart causes you to lose items.
  - Planned routine server restarts are advertised - lost items due to these will not be compensated.

UNACCEPTABLE COMPENSATION CIRCUMSTANCES:

User Error:
- You accidentally select the wrong button during a menu.
- You accidentally purchase the wrong asset.
- You send in-game funds/items to the wrong player.
Client Issues:
- Your internet crashes - leading to loss of items.
- Your game crashes - leading to loss of items.
Being scammed within roleplay:
- This is an in-roleplay issue - you will not be compensated for voluntarily giving away money.
Compensation is only given for lost items - not items you might've gained.
- If you attempt to rob another player, but they fail to value their life and hand over their items - this cannot be compensated for.

Using the above, you should now know if you are eligible for compensation or not. If so - please use the below link to submit a request on the forums:

Compensation Request Form

Request Requirements

Compensation requests require evidence - often in the case of an unedited, clear video of the situation leading up to your issue occurring. You must provide a detailed itemised list (in the "Lost items and total value of compensation" section) of every item you are asking compensation for.

A description of the details about your situation will be required too. In the event that you are claiming compensation due to a rulebreak, please provide a link to the associated approved player report.

How to Claim your Compensation Request

If you have had a compensation request approved, you'll need to head down to the town hall in order to claim it. Speak to the man behind a desk with a clipboard in the room labelled Comp Room.

@@ Line 1: / Line 1: @@
-'''''Please note <u>any</u> compensation requests are carried out on a goodwill basis by our voluntary staff in due course. Their decisions are <u>FINAL</u>'''''
+__NOTOC__
-'''''ALL COMPENSATION REQUESTS WILL REQUIRE EVIDENCE/PROOF OF ITEMS YOU ARE SEEKING COMPENSATION FOR. ANY COMPENSATION REQUESTS LACKING EVIDENCE WILL BE DENIED'''''
+Please note that compensation requests are carried out on a good will basis by our voluntary staff team. Their decisions are '''<u>final</u>''' - any abuse/discord following a declined request will not be tolerated.
-=== <u>The Compensation Process</u> ===
+== The Compensation Process ==
-[[File:Compensation Request Background.jpg|right|frameless|500x500px]]
+All compensation requests '''will''' require evidence to process. Unsubstantiated compensation requests will be declined. Sometimes staff members will require additional information in relation to your request - they will ask for this on your compensation request post on the forums.
+It is '''your responsibility''' to track your request and respond to these questions. Failure to do so within a reasonable timeframe will lead to your request being denied.
+Staff will use their best judgement when dealing with your compensation request. Each request is processed on its own merits - how previous similar compensation requests are handled bear no weight.
+Compensations are not dealt with in discord tickets.
+== Compensation Circumstances ==
+The below lists are not exhaustive, and are used purely as guidelines. Please exercise common sense.
 ==== ACCEPTABLE COMPENSATION CIRCUMSTANCES: ====
-* Suffered a loss due to another player breaking a rule ( RDM / VDM / Hackers )
+* You suffered a '''direct''' loss due to another player breaking a rule:
-* Client Desync ( Example: Someone desynced into you)
+**You are RDM'ed/RVDM'ed - leading to your character respawning.
-* Server Issues ( Random Deaths / Glitching / Flying in the air / Random Explosions )
+**You are downed by a player who failed to value their life - leading to your character respawning.
-* Unannounced restarts
+**If you are seeking compensation due to a rule break, an approved player report will be required. Please fill out a [[Guide:Report a Player|Report a Player]] form if you know the identity of the player.
+* You suffered a '''direct''' loss due to Server Issues:
+**Another player desynced into you - causing your character to be incapacitated, leading to a respawn.
+**A known bug/issue causes you to lose items.
+***If you believe you've lost items due to an unknown/new bug - please submit a [https://www.roleplay.co.uk/categories/report-a-bug.741/ Bug Report] alongside your request.
+**An unannounced restart causes you to lose items.
+***Planned routine server restarts are advertised - lost items due to these '''will not''' be compensated.
 ==== UNACCEPTABLE COMPENSATION CIRCUMSTANCES: ====
-* User Error ( You accidentally pressed the wrong button / Purchased the wrong asset )
+* User Error:
-* Client Issues ( Your game crashed not due to a server error - This is your own responsibility )
+**You accidentally select the wrong button during a menu.
-* Being scammed within roleplay ( We cannot compensate you voluntarily giving out money )
+**You accidentally purchase the wrong asset.
-* '''''Arma:''''' Houses/Garages ( They auto expire after 60 days of not logging on )
+**You send in-game funds/items to the wrong player.
-* '''''Arma:''''' Requests of under £100K when you have more than 1 million in your account
+* Client Issues:
+**Your internet crashes - leading to loss of items.
-==== EVIDENCE RULES / GUIDELINES ====
+**Your game crashes - leading to loss of items.
-In the event of a compensation request due to death, we also require an unedited, uncut video that shows the following:
+* Being scammed within roleplay:
+**This is an in-roleplay issue - you will not be compensated for voluntarily giving away money.
-'''<nowiki/>'''
+*Compensation is only given for lost items - not items you might've gained.
-# Short lead up to the death (Showcasing items you wish to be compensated for)
+**If you attempt to rob another player, but they fail to value their life and hand over their items - this cannot be compensated for.
-# Bleeding to death & re-spawning or server kick (Demonstrates no revival)
+Using the above, you should now know if you are eligible for compensation or not. If so - please use the below link to submit a request on the forums:
-Please provide a detailed itemised list (in the "Lost items and total value of compensation" section) of every item you are asking compensation for along with the item price
+=== ''[https://www.roleplay.co.uk/form/compensation-request.1/select Compensation Request Form]'' ===
+== Request Requirements ==
-==== FILING THE REQUEST ====
+Compensation requests require evidence - often in the case of an unedited, clear video of the situation leading up to your issue occurring. You must provide a detailed itemised list (in the "Lost items and total value of compensation" section) of every item you are asking compensation for.
-If you are looking to be compensated for a rule break, in addition to a Compensation Request, please fill out a '''[[Report a Player]]''' form if you know the identity of the player
-After reading the above, you should now know if you are eligible to request compensation. If so, please follow the [https://www.roleplay.co.uk/forms/2-compensation-request/ Compensation Request Form Link]
-Once you have filled it out it will appear in the [https://www.roleplay.co.uk/forum/10-compensation-requests/ Compensation Request Forum] so you can track its process
-Please also be aware the Staff who review these requests are within their right to deny requests that have timed out. If you do not respond to a request within 36 hours, it can be denied due this. You made the request, it is your responsibility to keep track of it
+A description of the details about your situation will be required too. In the event that you are claiming compensation due to a rulebreak, please provide a link to the associated approved player report.
+== How to Claim your Compensation Request ==
+If you have had a compensation request approved, you'll need to head down to the town hall in order to claim it. Speak to the man behind a desk with a clipboard in the room labelled Comp Room.
 [[Category:Guides]]