Difference between revisions of "Staff Team"
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The staff team is a multilevel team made up of players within the community who volunteer their free time to ensuring the smooth running of the server. Their main roles include moderation on all RPUK platforms, forum administration, assisting players and managing events. | The staff team is a multilevel team made up of players within the [[Main Page|community]] who volunteer their free time to ensuring the smooth running of the server. Their main roles include moderation on all RPUK platforms, forum administration, assisting players and managing [[Event Shop|events]]. | ||
== Organisational Structure == | == Organisational Structure == | ||
The staff team is made up of 5 key roles and 1 internal role, identified by their tags on [[wikipedia:TeamSpeak|TeamSpeak]]. The system we use has a rank structure in the form of levels, all new staff join at level one and as they gather experience over the course of time they are moved up the levels at the discretion of the staff leads, which gives them access to a wider array of administrative tools enabling them to deal with a larger number of issues, as well as being given a larger number of responsibilities. | The staff team is made up of 5 key roles and 1 internal role, identified by their tags on [[wikipedia:TeamSpeak|TeamSpeak]]. The system we use has a rank structure in the form of levels, all new staff join at level one and as they gather experience over the course of time they are moved up the levels at the discretion of the staff leads, which gives them access to a wider array of administrative tools enabling them to deal with a larger number of issues, as well as being given a larger number of responsibilities. | ||
=== Rank Structure === | === Rank Structure === | ||
{| class="wikitable" | {| class="wikitable" | ||
| Line 12: | Line 10: | ||
|Level 1 | |Level 1 | ||
|[[File:Staff Team Level 1 TeamSpeak.png|center|frameless]] | |[[File:Staff Team Level 1 TeamSpeak.png|center|frameless]] | ||
|Assisting players in TeamSpeak | |Assisting players in TeamSpeak, mentoring players ingame and spectating ingame | ||
|- | |- | ||
|Level 2 | |Level 2 | ||
|[[File:Staff Team Level 2 TeamSpeak Tag.png|center|frameless]] | |[[File:Staff Team Level 2 TeamSpeak Tag.png|center|frameless]] | ||
|All of the above, | |All of the above, helping events and compensation requests. | ||
|- | |- | ||
|Level 3 | |Level 3 | ||
| Line 34: | Line 32: | ||
|All of the above, monitoring the staff team and dealing with any complaints about staff. | |All of the above, monitoring the staff team and dealing with any complaints about staff. | ||
|} | |} | ||
=== Other Staff Tags === | === Other Staff Tags === | ||
{| class="wikitable" | {| class="wikitable" | ||
| Line 42: | Line 39: | ||
|- | |- | ||
|Support Live | |Support Live | ||
|[[File:Support Live TeamSpeak.png|center| | |[[File:Support Live TeamSpeak.png|center|alt=|frameless]] | ||
|Staff | |Staff actively providing Teamspeak support. | ||
|- | |- | ||
|Do Not Disturb | |Do Not Disturb | ||
|[[File:Do Not Disturb TeamSpeak.png|center|frameless]] | |[[File:Do Not Disturb TeamSpeak.png|center|frameless]] | ||
|All incoming messages are blocked. | |All incoming messages are blocked. | ||
|} | |} | ||
== Contacting Staff == | == Contacting Staff == | ||
=== Discord === | |||
To contact staff on Discord you may open a ticket by using the #open-ticket and following the instructions. Please feel free to use the #help room to ask any questions. Please refrain from tagging any staff members as they may be occupied else where. | |||
There is the @quote_for_emergency_help tag which is '''only''' to be used in emergency situations that put our servers at risk such as hackers. | |||
=== TeamSpeak === | === TeamSpeak === | ||
To contact staff on TeamSpeak players should join the room "Join For Support" and wait patiently for assistance, players who have waited for more than 10 minutes are free to send a private message to staff members that are on the TeamSpeak server requesting assistance. If your case affects the server as a whole, for example a hacker on the server or an unannounced server shutdown and therefore is deemed an emergency it is advisable to message staff immediately upon entering the "Join For Support" room. | |||
=== Forums === | |||
You can contact staff either by posting on there walls or posting a question in the 'Question and Answers' subsection of the forums. Here players and staff will aim to help you out and answer your question. Make sure before you post on a staff members wall you adhere to the forum rules! | |||
[[Category:General]] | |||
Latest revision as of 23:27, 9 July 2023
The staff team is a multilevel team made up of players within the community who volunteer their free time to ensuring the smooth running of the server. Their main roles include moderation on all RPUK platforms, forum administration, assisting players and managing events.
Organisational Structure
The staff team is made up of 5 key roles and 1 internal role, identified by their tags on TeamSpeak. The system we use has a rank structure in the form of levels, all new staff join at level one and as they gather experience over the course of time they are moved up the levels at the discretion of the staff leads, which gives them access to a wider array of administrative tools enabling them to deal with a larger number of issues, as well as being given a larger number of responsibilities.
Rank Structure
| Role | TeamSpeak Tag Icon | Responsibilities |
|---|---|---|
| Level 1 |  |
Assisting players in TeamSpeak, mentoring players ingame and spectating ingame |
| Level 2 |  |
All of the above, helping events and compensation requests. |
| Level 3 |  |
All of the above, adding/removing TeamSpeak channels and forum reports. |
| Level 4 |  |
All of the above, verifying logs and unban appeals. |
| Level 4+ |  |
All of the above. No additional responsibilities. |
| Lead |  |
All of the above, monitoring the staff team and dealing with any complaints about staff. |
Other Staff Tags
| Role | TeamSpeak Tag Icon | Features |
|---|---|---|
| Support Live |  |
Staff actively providing Teamspeak support. |
| Do Not Disturb |  |
All incoming messages are blocked. |
Contacting Staff
Discord
To contact staff on Discord you may open a ticket by using the #open-ticket and following the instructions. Please feel free to use the #help room to ask any questions. Please refrain from tagging any staff members as they may be occupied else where.
There is the @quote_for_emergency_help tag which is only to be used in emergency situations that put our servers at risk such as hackers.
TeamSpeak
To contact staff on TeamSpeak players should join the room "Join For Support" and wait patiently for assistance, players who have waited for more than 10 minutes are free to send a private message to staff members that are on the TeamSpeak server requesting assistance. If your case affects the server as a whole, for example a hacker on the server or an unannounced server shutdown and therefore is deemed an emergency it is advisable to message staff immediately upon entering the "Join For Support" room.
Forums
You can contact staff either by posting on there walls or posting a question in the 'Question and Answers' subsection of the forums. Here players and staff will aim to help you out and answer your question. Make sure before you post on a staff members wall you adhere to the forum rules!