Difference between revisions of "Guide:Compensation Request"

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__NOTOC__
__NOTOC__
'''''Please note <u>any</u> compensation requests are carried out on a goodwill basis by our voluntary staff in due course. Their decisions are <u>FINAL</u>'''''
'''''Please note <u>any</u> compensation requests are carried out on a goodwill basis by our voluntary staff in due course. Their decisions are <u>FINAL!</u>'''''


'''''ALL COMPENSATION REQUESTS WILL REQUIRE EVIDENCE/PROOF OF ITEMS YOU ARE SEEKING COMPENSATION FOR. ANY COMPENSATION REQUESTS LACKING EVIDENCE WILL BE DENIED'''''
'''''ALL COMPENSATION REQUESTS WILL REQUIRE EVIDENCE/PROOF OF ITEMS YOU ARE SEEKING COMPENSATION FOR. ANY COMPENSATION REQUESTS LACKING EVIDENCE WILL BE DENIED.'''''
== The Compensation Process ==
== The Compensation Process ==
[[File:Compensation Request Background.jpg|right|frameless|500x500px]]
[[File:Compensation Request Background.jpg|right|frameless|500x500px]]
==== ACCEPTABLE COMPENSATION CIRCUMSTANCES: ====
==== ACCEPTABLE COMPENSATION CIRCUMSTANCES: ====
* Suffered a loss due to another player breaking a rule ( RDM / VDM / Hackers )   
* Suffered a loss due to another player breaking a rule ( RDM / VDM / Hackers )   
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* Server Issues ( Random Deaths / Glitching / Flying in the air / Random Explosions )
* Server Issues ( Random Deaths / Glitching / Flying in the air / Random Explosions )
* Unannounced restarts
* Unannounced restarts
==== UNACCEPTABLE COMPENSATION CIRCUMSTANCES: ====
==== UNACCEPTABLE COMPENSATION CIRCUMSTANCES: ====
* User Error ( You accidentally pressed the wrong button / Purchased the wrong asset / Forgetting to sync data )
* User Error ( You accidentally pressed the wrong button / Purchased the wrong asset / Forgetting to sync data )
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* '''''Arma:''''' Houses/Garages ( They auto expire after 60 days of not logging on )  
* '''''Arma:''''' Houses/Garages ( They auto expire after 60 days of not logging on )  
* '''''Arma:''''' Requests of under £100K when you have more than 1 million in your account
* '''''Arma:''''' Requests of under £100K when you have more than 1 million in your account
==== REQUIREMENTS / THE REQUEST ITSELF ====
==== REQUIREMENTS / THE REQUEST ITSELF ====
In the event of a compensation request due to death, we also require an unedited, uncut video that shows the following:
In the event of a compensation request due to death, we also require an unedited, uncut video that shows the following:
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After reading the above, you should now know if you are eligible to request compensation. If so, please follow the [https://www.roleplay.co.uk/forms/2-compensation-request/ Compensation Request Form Link]
After reading the above, you should now know if you are eligible to request compensation. If so, please follow the [https://www.roleplay.co.uk/forms/2-compensation-request/ Compensation Request Form Link]
==== FURTHER INFORMATION ====
==== FURTHER INFORMATION ====
If you are looking to be compensated for a rule break, in addition to a Compensation Request, please fill out a [[Report a Player|'''Report a Player''']] form if you know the identity of the player  
If you are looking to be compensated for a rule break, in addition to a Compensation Request, please fill out a [[Report a Player|'''Report a Player''']] form if you know the identity of the player