Difference between revisions of "Guide:Compensation Request"

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Compensations are not dealt with in discord tickets.
Compensations are not dealt with in discord tickets.
== Compensation Circumstances ==
== Compensation Circumstances ==
The below lists are not exhaustive, and are used purely as guidelines. Please exercise common sense.
The below lists are not exhaustive, and are used purely as guidelines. Please exercise common sense.
==== ACCEPTABLE COMPENSATION CIRCUMSTANCES: ====
==== ACCEPTABLE COMPENSATION CIRCUMSTANCES: ====
* You suffered a '''direct''' loss due to another player breaking a rule:
* You suffered a '''direct''' loss due to another player breaking a rule:
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***Planned routine server restarts are advertised - lost items due to these '''will not''' be compensated.
***Planned routine server restarts are advertised - lost items due to these '''will not''' be compensated.
==== UNACCEPTABLE COMPENSATION CIRCUMSTANCES: ====
==== UNACCEPTABLE COMPENSATION CIRCUMSTANCES: ====
* User Error
* User Error:
**You accidentally select the wrong button during a menu.
**You accidentally select the wrong button during a menu.
**You accidentally purchase the wrong asset.
**You accidentally purchase the wrong asset.
**You send in-game funds/items to the wrong player.
**You send in-game funds/items to the wrong player.
* Client Issues
* Client Issues:
**Your internet crashes - leading to loss of items.
**Your internet crashes - leading to loss of items.
**Your game crashes - leading to loss of items.
**Your game crashes - leading to loss of items.
* Being scammed within roleplay
* Being scammed within roleplay:
**This is an in-roleplay issue - you will not be compensated for voluntarily giving away money.
**This is an in-roleplay issue - you will not be compensated for voluntarily giving away money.
*Compensation is only given for lost items - not items you might've gained.
*Compensation is only given for lost items - not items you might've gained.
**If you attempt to rob another player, but they fail to value their life and hand over their items - this cannot be compensated for.
**If you attempt to rob another player, but they fail to value their life and hand over their items - this cannot be compensated for.
Using the above, you should now know if you are eligible for compensation or not. If so - please use the below link to submit a request on the forums:
Using the above, you should now know if you are eligible for compensation or not. If so - please use the below link to submit a request on the forums:
=== ''[https://www.roleplay.co.uk/form/compensation-request.1/select Compensation Request Form]'' ===
=== ''[https://www.roleplay.co.uk/form/compensation-request.1/select Compensation Request Form]'' ===
== Request Requirements ==
== Request Requirements ==
Compensation requests require evidence - often in the case of an unedited, clear video of the situation leading up to your issue occurring.
Compensation requests require evidence - often in the case of an unedited, clear video of the situation leading up to your issue occurring. You must provide a detailed itemised list (in the "Lost items and total value of compensation" section) of every item you are asking compensation for.  
You must provide a detailed itemised list (in the "Lost items and total value of compensation" section) of every item you are asking compensation for.  


A description of the details about your situation will be required too. In the event that you are claiming compensation due to a rulebreak, please provide a link to the associated approved player report.  
A description of the details about your situation will be required too. In the event that you are claiming compensation due to a rulebreak, please provide a link to the associated approved player report.  
== How to Claim your Compensation Request ==
== How to Claim your Compensation Request ==
If you have had a compensation request approved, you'll need to head down to the town hall in order to claim it. Speak to the man behind a desk with a clipboard in the room labelled Comp Room.  
If you have had a compensation request approved, you'll need to head down to the town hall in order to claim it. Speak to the man behind a desk with a clipboard in the room labelled Comp Room.  
[[Category:Guides]]
[[Category:Guides]]