Difference between revisions of "Staff Team"

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The staff team is a multilevel team made up of players within the community who volunteer their free time to ensuring the smooth running of the server. Their main roles include moderation on all RPUK platforms, forum administration, assisting players and managing events.  
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The staff team is a multilevel team made up of players within the [[Main Page|community]] who volunteer their free time to ensuring the smooth running of the server. Their main roles include moderation on all RPUK platforms, forum administration, assisting players and managing [[Event Shop|events]].  
  
 
== Organisational Structure ==
 
== Organisational Structure ==

Revision as of 08:39, 13 December 2019

The staff team is a multilevel team made up of players within the community who volunteer their free time to ensuring the smooth running of the server. Their main roles include moderation on all RPUK platforms, forum administration, assisting players and managing events.

Organisational Structure

The staff team is made up of 5 key roles and 1 internal role, identified by their tags on TeamSpeak. The system we use has a rank structure in the form of levels, all new staff join at level one and as they gather experience over the course of time they are moved up the levels at the discretion of the staff leads, which gives them access to a wider array of administrative tools enabling them to deal with a larger number of issues, as well as being given a larger number of responsibilities.

Rank Structure

Role TeamSpeak Tag Icon Responsibilities
Level 1
Staff Team Level 1 TeamSpeak.png
Assisting players in TeamSpeak and mentoring players ingame.
Level 2
Staff Team Level 2 TeamSpeak Tag.png
All of the above, running events, spectating ingame and compensation requests.
Level 3
Staff Team Level 3 TeamSpeak Tag.png
All of the above, adding/removing TeamSpeak channels and forum reports.
Level 4
Staff Team Level 4 TeamSpeak.png
All of the above, verifying logs and unban appeals.
Level 4+
Staff Team Level 4+ TeamSpeak.png
All of the above. No additional responsibilities.
Lead
Staff Lead TeamSpeak.png
All of the above, monitoring the staff team and dealing with any complaints about staff.

Other Staff Tags

Role TeamSpeak Tag Icon Features
Support Live
Staff will receive a notification when someone joins join for support on TeamSpeak.
Do Not Disturb
Do Not Disturb TeamSpeak.png
All incoming messages are blocked.
Bot Alerts
HAL.png
Staff receive a notification when certain actions are detected on TeamSpeak.

Contacting Staff

Ingame

In order to contact the staff team ingame, players in need of support should press "2" on their keyboard to bring up the phone menu. Select "Admin Request" click "Send message" at the bottom of contacts, and then include details of why they need admin assistance in the text box provided, once complete click on the "Send message" at the bottom of the message. Admins will then receive an ingame message and a popup notification to alert them that someone is in need of assistance.

TeamSpeak

To contact staff on TeamSpeak players should join the room "Join For Support" and wait patiently for assistance, players who have waited for more than 10 minutes are free to send a private message to staff members that are on the TeamSpeak server requesting assistance. If your case affects the server as a whole, for example a hacker on the server or an unannounced server shutdown and therefore is deemed an emergency it is advisable to message staff immediately upon entering the "Join For Support" room.

Discord

Forums