Difference between revisions of "Guide:Compensation Request"

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(Updated the compensation link due to new forum locations as per September 2020 forum updates.)
(Page has been overhauled and is now suitable for both Arma 3 and GTA. Can now act as a reference for future compensation requests. Page has been revised by myself and Norman)
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[https://www.roleplay.co.uk/forms/2-compensation-request/ Compensation Request Form Link]
'''''Please note <u>any</u> compensation requests are carried out on a goodwill basis by our voluntary staff in due course. Their decisions are <u>FINAL</u>'''''


== When can you File a Compensation Request? ==
'''''ALL COMPENSATION REQUESTS WILL REQUIRE EVIDENCE/PROOF OF ITEMS YOU ARE SEEKING COMPENSATION FOR. ANY COMPENSATION REQUESTS LACKING EVIDENCE WILL BE DENIED''''' 
== The Compensation Process ==
[[File:Compensation Request Background.jpg|right|frameless|500x500px]]
[[File:Compensation Request Background.jpg|right|frameless|500x500px]]
You can file a compensation request if you have been subject to one of the following issues:
 
* VDM/RDM (Please link your player report thread - We need evidence to process)
==== ACCEPTABLE COMPENSATION CIRCUMSTANCES: ====
* Robbed in the Greenzone ( Please link your player report thread - We need evidence to process)  
* Suffered a loss due to another player breaking a rule ( RDM / VDM / Hackers )
* Client Desync ( Example: Someone desynced into you) Hackers (Please state date & time)
* Client Desync ( Example: Someone desynced into you)
* Arma Issues ( Random Deaths / Glitching / Flying in the air / Random Explosions)
* Server Issues ( Random Deaths / Glitching / Flying in the air / Random Explosions )
* Y/T Menu items ( Processed Gold / Drugs / Clams / Oil / Salt / Copper etc)
* Unannounced restarts
* Unannounced restarts


However, these are the things you '''can't''' be compensated for:
==== UNACCEPTABLE COMPENSATION CIRCUMSTANCES: ====
* Houses/Garages (They auto expire after 60 days of not logging on)
* User Error ( You accidentally pressed the wrong button / Purchased the wrong asset )
* Requests of under £100K when you have more than 1 million in your account.
* Client Issues ( Your game crashed not due to a server error - This is your own responsibility )
* User Error ( You accidentally pressed the wrong button or you jumped out a window / Bought something without owning the correct Arma DLC)
* Being scammed within roleplay ( We cannot compensate you voluntarily giving out money )
* Client Issues ( Your Arma 3 crashed - This is your own responsibility)
* '''''Arma:''''' Houses/Garages ( They auto expire after 60 days of not logging on )  
* Server 2 and/or 3 going offline past 12am (Yes it will happen without warning and it is up to you to switch to S1)
* '''''Arma:''''' Requests of under £100K when you have more than 1 million in your account


==== EVIDENCE RULES / GUIDELINES ====
==== EVIDENCE RULES / GUIDELINES ====
In the event of a compensation request due to death, '''<nowiki/>'in addition'''' to the above guidelines, we require an unedited, uncut video that shows the following:
In the event of a compensation request due to death, we also require an unedited, uncut video that shows the following:
# Short lead up to the incident.
# The incident itself.
# The death.
# Bleeding out to death and re-spawning or server kick (Demonstrates no revive or friend picking up weapons etc)
# Y, player or vehicle inventory contents (if claiming).
Edited or cut videos that do not show the above will not be accepted.
 
Please provide a detailed itemised list (in the "Lost items and total value of compensation" section) of every item you are asking compensation for.
 
Please note that there must be video evidence of the item; items stored in the backpack cannot be compensated for unless they feature in the uncut video.
 
In the event of a kick, please try and provide a rough time or window so we can check if this was a mass kick.
 
i.e. 2:45 PM or Between 1am and 2am
 
===== '''IMPORTANT''' =====
'''As compensation requests take up a lot of staff dedication and time. Failure to comply with the above rules/guidelines will lead to an automatic rejection of your comp request.'''


''Please note <u>any</u> compensation requests are carried out on a goodwill basis by our kind voluntary staff in due course, their decisions are final.''
'''<nowiki/>'''
# Short lead up to the death (Showcasing items you wish to be compensated for)
# Bleeding to death & re-spawning or server kick (Demonstrates no revival)
Please provide a detailed itemised list (in the "Lost items and total value of compensation" section) of every item you are asking compensation for along with the item price


After reading the above you should know if you are able to open a compensation request if so then please fill out the [https://www.roleplay.co.uk/forms/2-compensation-request/ Compensation Request Form]
==== FILING THE REQUEST ====


Once you have filled it out it will appear in the [https://www.roleplay.co.uk/forum/10-compensation-requests/ Compensation Request Forum] so you can track its process.
If you are looking to be compensated for a rule break, in addition to a Compensation Request, please fill out a '''[[Report a Player]]''' form if you know the identity of the player


===== Price List =====
After reading the above, you should now know if you are eligible to request compensation. If so, please follow the [https://www.roleplay.co.uk/forms/2-compensation-request/ Compensation Request Form Link]


If you have lost out due to a rule break that wasn't your fault then you must fill out the '''[[Report a Player]] form''' provided you have the players name. If you do not have the players name, then you can still post your '''Compensation Request'''! 
Once you have filled it out it will appear in the [https://www.roleplay.co.uk/forum/10-compensation-requests/ Compensation Request Forum] so you can track its process


We are truly sorry you feel the need to type out a in-game compensation request, this community is ran by gamers and we know exactly how annoying and frustrating it can be to be out of pocket in Altis Life, especially when it perhaps isn't your fault!
Please also be aware the Staff who review these requests are within their right to deny requests that have timed out. If you do not respond to a request within 36 hours, it can be denied due this. You made the request, it is your responsibility to keep track of it
[[Category:Guides]]
[[Category:Guides]]

Revision as of 01:16, 13 October 2020

Please note any compensation requests are carried out on a goodwill basis by our voluntary staff in due course. Their decisions are FINAL

ALL COMPENSATION REQUESTS WILL REQUIRE EVIDENCE/PROOF OF ITEMS YOU ARE SEEKING COMPENSATION FOR. ANY COMPENSATION REQUESTS LACKING EVIDENCE WILL BE DENIED

The Compensation Process

File:Compensation Request Background.jpg

ACCEPTABLE COMPENSATION CIRCUMSTANCES:

  • Suffered a loss due to another player breaking a rule ( RDM / VDM / Hackers )
  • Client Desync ( Example: Someone desynced into you)
  • Server Issues ( Random Deaths / Glitching / Flying in the air / Random Explosions )
  • Unannounced restarts

UNACCEPTABLE COMPENSATION CIRCUMSTANCES:

  • User Error ( You accidentally pressed the wrong button / Purchased the wrong asset )
  • Client Issues ( Your game crashed not due to a server error - This is your own responsibility )
  • Being scammed within roleplay ( We cannot compensate you voluntarily giving out money )
  • Arma: Houses/Garages ( They auto expire after 60 days of not logging on )
  • Arma: Requests of under £100K when you have more than 1 million in your account

EVIDENCE RULES / GUIDELINES

In the event of a compensation request due to death, we also require an unedited, uncut video that shows the following:

  1. Short lead up to the death (Showcasing items you wish to be compensated for)
  2. Bleeding to death & re-spawning or server kick (Demonstrates no revival)

Please provide a detailed itemised list (in the "Lost items and total value of compensation" section) of every item you are asking compensation for along with the item price

FILING THE REQUEST

If you are looking to be compensated for a rule break, in addition to a Compensation Request, please fill out a Report a Player form if you know the identity of the player

After reading the above, you should now know if you are eligible to request compensation. If so, please follow the Compensation Request Form Link

Once you have filled it out it will appear in the Compensation Request Forum so you can track its process

Please also be aware the Staff who review these requests are within their right to deny requests that have timed out. If you do not respond to a request within 36 hours, it can be denied due this. You made the request, it is your responsibility to keep track of it

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