Difference between revisions of "Guide:Compensation Request"

Guide:Compensation Request (view source)

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-'''''Please note <u>any</u> compensation requests are carried out on a goodwill basis by our voluntary staff in due course. Their decisions are <u>FINAL!</u>'''''
-'''''ALL COMPENSATION REQUESTS WILL REQUIRE EVIDENCE/PROOF OF ITEMS YOU ARE SEEKING COMPENSATION FOR. ANY COMPENSATION REQUESTS LACKING EVIDENCE WILL BE DENIED.'''''
+Please note that compensation requests are carried out on a good will basis by our voluntary staff team. Their decisions are '''<u>final</u>''' - any abuse/discord following a declined request will not be tolerated.
 == The Compensation Process ==
-[[File:CompRequestClaimMan.jpg|right|frameless|672x672px]]
+All compensation requests '''will''' require evidence to process. Unsubstantiated compensation requests will be declined. Sometimes staff members will require additional information in relation to your request - they will ask for this on your compensation request post on the forums.
+It is '''your responsibility''' to track your request and respond to these questions. Failure to do so within a reasonable timeframe will lead to your request being denied.
+Staff will use their best judgement when dealing with your compensation request. Each request is processed on its own merits - how previous similar compensation requests are handled bear no weight.
+Compensations are not dealt with in discord tickets.
+== Compensation Circumstances ==
+The below lists are not exhaustive, and are used purely as guidelines. Please exercise common sense.
 ==== ACCEPTABLE COMPENSATION CIRCUMSTANCES: ====
-* Suffered a loss due to another player breaking a rule ( RDM / VDM / Hackers )
+* You suffered a '''direct''' loss due to another player breaking a rule:
-* Client Desync ( Example: Someone desynced into you)
+**You are RDM'ed/RVDM'ed - leading to your character respawning.
-* Server Issues ( Random Deaths / Glitching / Flying in the air / Random Explosions )
+**You are downed by a player who failed to value their life - leading to your character respawning.
-* Unannounced restarts
+**If you are seeking compensation due to a rule break, an approved player report will be required. Please fill out a [[Guide:Report a Player|Report a Player]] form if you know the identity of the player.
+* You suffered a '''direct''' loss due to Server Issues:
+**Another player desynced into you - causing your character to be incapacitated, leading to a respawn.
+**A known bug/issue causes you to lose items.
+***If you believe you've lost items due to an unknown/new bug - please submit a [https://www.roleplay.co.uk/categories/report-a-bug.741/ Bug Report] alongside your request.
+**An unannounced restart causes you to lose items.
+***Planned routine server restarts are advertised - lost items due to these '''will not''' be compensated.
 ==== UNACCEPTABLE COMPENSATION CIRCUMSTANCES: ====
-* User Error ( You accidentally pressed the wrong button / Purchased the wrong asset / Forgetting to sync data )
+* User Error
-* Client Issues ( Your game crashed not due to a server error - This is your own responsibility )
+**You accidentally select the wrong button during a menu.
-* Being scammed within roleplay ( We cannot compensate you voluntarily giving out money )
+**You accidentally purchase the wrong asset.
-==== REQUIREMENTS / THE REQUEST ITSELF ====
+**You send in-game funds/items to the wrong player.
-In the event of a compensation request due to death, we also require an unedited, uncut video that shows the following:
+* Client Issues
+**Your internet crashes - leading to loss of items.
+**Your game crashes - leading to loss of items.
+* Being scammed within roleplay
+**This is an in-roleplay issue - you will not be compensated for voluntarily giving away money.
+*Compensation is only given for lost items - not items you might've gained.
+**If you attempt to rob another player, but they fail to value their life and hand over their items - this cannot be compensated for.
+Using the above, you should now know if you are eligible for compensation or not. If so - please use the below link to submit a request on the forums:
-'''<nowiki/>'''
+=== ''[https://www.roleplay.co.uk/form/compensation-request.1/select Compensation Request Form]'' ===
-# Short lead up to the death (Showcasing items you wish to be compensated for)
-# Bleeding to death & re-spawning or server kick (Demonstrates no revival)
-Please provide a detailed itemised list (in the "Lost items and total value of compensation" section) of every item you are asking compensation for.
-After reading the above, you should now know if you are eligible to request compensation. If so, please follow the [https://www.roleplay.co.uk/form/compensation-request.1/select Compensation Request Form Link]
+== Request Requirements ==
-==== HOW TO CLAIM YOUR COMPENSATION REQUEST ====
+Compensation requests require evidence - often in the case of an unedited, clear video of the situation leading up to your issue occurring.
-If you have had a compensation request approved, you'll need to head down to the town hall in order to claim it. Speak to the man behind a desk with a clipboard in the room labeled Comp Room.
+You must provide a detailed itemised list (in the "Lost items and total value of compensation" section) of every item you are asking compensation for.
-==== FURTHER INFORMATION ====
-If you are looking to be compensated for a rule break, in addition to a Compensation Request, please fill out a [[Report a Player|'''Report a Player''']] form if you know the identity of the player
-Once you have filled it out it will appear in the [https://www.roleplay.co.uk/forums/compensation-requests.731/ Compensation Request Forum] so you can track its process
+A description of the details about your situation will be required too. In the event that you are claiming compensation due to a rulebreak, please provide a link to the associated approved player report.
+== How to Claim your Compensation Request ==
+If you have had a compensation request approved, you'll need to head down to the town hall in order to claim it. Speak to the man behind a desk with a clipboard in the room labelled Comp Room.
-Please also be aware the Staff who review these requests are within their right to deny requests that have timed out. If you do not respond to a request within 24 hours, it can be denied due this. You made the request, it is your responsibility to keep track of it
 [[Category:Guides]]