Difference between revisions of "Guide:Report a Bug"
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Here at RoleplayUK, we endeavor to give all of our players a smooth experience. Sometimes, though - things do go wrong. If you happen to stumble across one of these hiccups or know of something we could fix, there are places to report it. If you are unsure whether something is an exploit and want a clarification before doing it, talk to a member of the staff team who will be happy to help. | Here at RoleplayUK, we endeavor to give all of our players a smooth experience. Sometimes, though - things do go wrong. If you happen to stumble across one of these hiccups or know of something we could fix, there are places to report it. If you are unsure whether something is an exploit and want a clarification before doing it, talk to a member of the staff team who will be happy to help. | ||
[[File:Report a Bug Background.jpg|right|frameless|477x477px]]Please note: intentional exploitation of any bug is a very serious matter which is not dealt with lightly - always speak out if unsure. | [[File:Report a Bug Background.jpg|right|frameless|477x477px]]Please note: intentional exploitation of any bug is a very serious matter which is not dealt with lightly - always speak out if unsure. | ||
== Different scenarios for reporting == | == Different scenarios for reporting == | ||
=== <u>General Bugs</u> === | === <u>General Bugs</u> === | ||
For '''general bugs''' and deficiencies such as an in-game mechanic not working properly and is a nuisance, please make a forum report | For '''general bugs''' and deficiencies such as an in-game mechanic not working properly and is a nuisance, please make a forum report '''''<u>[https://www.roleplay.co.uk/forum/158-altis-life-issues/ Altis Life Bug Reports]</u> <u>[https://www.roleplay.co.uk/forum/573-gtarp/ GTARP Bug Reports]</u> <u>[https://www.roleplay.co.uk/forum/162-forum-issues/ Forum Bug Reports]</u>''''' | ||
=== <u>Exploits</u> === | === <u>Exploits</u> === | ||
If the issue is '''exploitable''', such as a money dupe, a vulnerability in any of our systems or could in any way be used to harm gameplay or economy - this must be ''<u>sent directly to one of the [https://www.roleplay.co.uk/staff Development Team]</u>''. | If the issue is '''exploitable''', such as a money dupe, a vulnerability in any of our systems or could in any way be used to harm gameplay or economy - this must be ''<u>sent directly to one of the [https://www.roleplay.co.uk/staff Development Team]</u>''. | ||
Please do not use the staff team to pass the message on since this will make the issue more widely known before we have the opportunity to fix it, and such things can be viewed in a poor light if that middleman goes on to exploit it themselves. | Please do not use the staff team to pass the message on since this will make the issue more widely known before we have the opportunity to fix it, and such things can be viewed in a poor light if that middleman goes on to exploit it themselves. | ||
===<u>Infrastructure/Security Issues</u>=== | |||
=== | |||
For all '''Security issues,''' such as XSS or SQLi on our systems, these MUST be reported <u>''only to Management (send a direct message to [https://www.roleplay.co.uk/profile/3-ciaran/ Ciaran]).''</u> | For all '''Security issues,''' such as XSS or SQLi on our systems, these MUST be reported <u>''only to Management (send a direct message to [https://www.roleplay.co.uk/profile/3-ciaran/ Ciaran]).''</u> | ||
[[Category:Guides]] | [[Category:Guides]] | ||
Revision as of 21:38, 21 December 2020
Here at RoleplayUK, we endeavor to give all of our players a smooth experience. Sometimes, though - things do go wrong. If you happen to stumble across one of these hiccups or know of something we could fix, there are places to report it. If you are unsure whether something is an exploit and want a clarification before doing it, talk to a member of the staff team who will be happy to help.
Please note: intentional exploitation of any bug is a very serious matter which is not dealt with lightly - always speak out if unsure.
Different scenarios for reporting
General Bugs
For general bugs and deficiencies such as an in-game mechanic not working properly and is a nuisance, please make a forum report Altis Life Bug Reports GTARP Bug Reports Forum Bug Reports
Exploits
If the issue is exploitable, such as a money dupe, a vulnerability in any of our systems or could in any way be used to harm gameplay or economy - this must be sent directly to one of the Development Team. Please do not use the staff team to pass the message on since this will make the issue more widely known before we have the opportunity to fix it, and such things can be viewed in a poor light if that middleman goes on to exploit it themselves.
Infrastructure/Security Issues
For all Security issues, such as XSS or SQLi on our systems, these MUST be reported only to Management (send a direct message to Ciaran).